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Email: krishnareddy (at) iitbombay (dot) org

Krishna Reddy

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Problem with Make My Trip – Never user their bus booking service

A few days ago I booked a bus ticket through

The bus not only did not stop at the boarding point but also has one of the worst services I have ever had.

Following is my email to their customer support to which they have not even bothered to reply till now.
I am planning to take a severe legal action against them in case they do not respond properly soon.

Gmail Krishna Reddy 

Please Cancel & do the needful – Re: Your MakeMyTrip bus e-ticket for booking id:BUS50009116874053 (Hyderabad-Anaparthi)

Krishna Reddy Sun, May 9, 2010 at 9:08 PM


I have booked a bus ticket (Make My Trip Id: BUS50009116874053) through your portal
The journey was from Hyderabad to Anaparthi and boarding time was 10:40 pm at Panjagutta in Hyderabad.
Other ticket details can be found in your email below.

However, the bus did not stop at the designated boarding point mentioned in the ticket.
The bus passed by the boarding point but did not even slow down there, let alone halting.
This despite my being present at the boarding point much before the boarding time and waving at the bus when it was passing through the boarding point.

Then I consistently kept calling up all five contact numbers of the bus operator (model travels) mentioned in the ticket.
There was no response at all from 4 of the five numbers you have mentioned in the ticket.
Upon calling the fifth number, I was given another phone number and was asked to call that number.
This sixth number happened to be a wrong number.

Then I called up your call center number and Mr. Jitendra picked up the call. I explained him the problem then he said that he would check with the bus operator and would call me back within 20 minutes.

However there was no call from your end for a long time.
So frustrated at this, I had to call you back; this time I had to explain the whole problem again to Mr. Fareed Ahmed, who picked up the call.
Then he said he could neither help or arrange for an alternative.

This whole episode caused me utter inconvenience and severe mental trauma as there was no alternative way to travel to Anaparthi, where I had to go to urgently, nor did I have a place to stay in the midnight.

So hereby I request you to kindly
1) Do the needful to compensate me for my loss
2) Take a strict action against the bus operator and
3) Remove the bus operator from your service list.
4) Please escalate this issue to the highest level of your customer care and other concerned departments.

Anticipating your appropriate response at the earliest.
Thanking you…

Best regards,
Krishna Reddy
Mobile: +91-9987375860

On Sat, May 8, 2010 at 9:03 AM, <[email protected]> wrote:


Book return trip bus tickets and get 10% cash back on both the tickets.

*T&C Apply
Booking Details
From: Hyderabad Bus Operator: Model Travels Make My Trip Id: BUS50009116874053
To: Anaparthi Bus Type: Non A/C Seater (2+2) Operator PNR: TC6668637834
Journey Date: 8-May-10 Passengers: 1 Ticket Number: MODEL147521-MT 901
Boarding Time: 10:40 PM  Total Fare: Rs.340.0    
*Please reach your boarding point 15 minutes before the scheduled boarding time
Passenger Details
S.No Name Seat Seat Type S.No Name Seat Seat Type
1.  Mr Krishna Reddy  J1  Seater         
Boarding Point Details
Boarding Point: Panjagutta
Location: Panjagutta Landmark: Petrol Bunk
Address: Punjagutta,Civil Supplies Building, Petrol Bunk,
Bus Operator Contact Number: 040-64615555,64566555,23150378,23154599,9246191955
Frequently Asked Questions
  • What documents I need to board my bus?
    Please carry a print out of this e-ticket along with an identity proof with your photograph on it. Failing to do so, you may not be allowed to board the bus.
  • Do I need to reconfirm my booking?
    No, your booking is confirmed and there is no need to re confirm the same.
  • How do I cancel my ticket?
    Please mail us at [email protected] or call us at 0124-462-8765 (Standard Charges Apply) or 1800-103-8765 (Toll Free) to cancel your e-ticket.
    MakeMyTrip would not be able to process refunds for cancellations done directly with the bus operators.
  • Can I do partial cancellations (e.g. cancel only 2 passengers out of 4 booked)?
    Partial cancellations are not allowed. You would need to cancel the entire ticket.
  • What are the cancellation charges if I cancel my e-ticket?
    A cancellation fee will be levied on every bus ticket cancelled. Applicable charges are:
    – Cancellation more than 24 hours before travel – 25% of the fare paid (Refund amount will be Rs 255)
    – Cancellation within 24 hours before travel – 100% of the fare paid (Refund amount will be Rs 0)
  • How do I contact
    For your boarding point or departure time queries please call Model Travels directly at 040-64615555,64566555,23150378,23154599,9246191955 .
    To get in touch with, mail us as [email protected] or call us at 0124-462-8765 (Standard Charges Apply) or 1800-103-8765 (Toll Free).
Important Terms & Conditions
  • Agency: MakeMyTrip (India) Pvt. Ltd (hereinafter ‘MMT’) is only providing the services as agent of various tour operators (hereinafter ‘Operators’). MMT’s obligations are limited to issuance of ticket, providing information as made available to it and processing refunds. MMT is not responsible for the provision of services by the respective operator. MMT assumes no responsibility or liability for the actions or omissions of the operators including non-adherence of the scheduled timings, behavior of the operator’s staff, conditions inside the buses, loss of life or property, delay, breakdown or inconvenience suffered by the user or passenger.
  • The primary passenger is required to furnish a print out of the e-ticket and an identity proof with the passenger’s photograph on it at time of boarding the bus. Failing to do so, the bus operator may not allow boarding.
  • The bus e-ticket booked is non transferable.
  • The bus operator reserves the right to change the seat number(s) of the passenger(s).
  • The bus operator reserves the right to change the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point
  • The departure and arrival timings mentioned on the e-ticket are only tentative timings. The same are subject to change.
  • The bus trips may be delayed, postponed or cancelled due to unavoidable reasons.
  • Provision of video/air conditioning or any such other services is the responsibility of the bus operator. Any refunds/claims due to non-functioning or unavailability of these services needs to be settled directly with the service provider (the bus operator).
  • In the event of cancellation of a bus/service trip, MMT’s liability will be limited only to the extent of refunding the sum paid by the passenger for the price of the e-ticket.
  • In case the bus operator changes the type of bus due to unavoidable reasons, MMT will refund the differential amount (difference in fare between the bus type booked and bus type provided, where a lower bus type is provided) to the customer upon being intimated by the customer within 3 days of the journey.

Wired proposes Nobel Peace Prize for Internet

Wired magazine proposes that Internet be given Nobel Peace Prize for 2010.
So what do you think? Please vote here.

Does Internet deserve Nobel Peace Prize 2010?

Here is the complete article by Wired magazine:

By Lewis Wallace November 20, 2009

1:00 pm
Categories: internet

The internet has clearly been a boon for news junkies, LOLcats and the makers of goofball videos. But it’s also proven to be a powerful international force for peace. That’s the message of Internet for Peace, a campaign launched this week by Wired Italy to nominate the net for the Nobel Peace Prize in 2010.

“The internet can be considered the first weapon of mass construction, which we can deploy to destroy hate and conflict and to propagate peace and democracy,” said Riccardo Luna, editor-in-chief of the Italian edition of Wired magazine. “What happened in Iran after the latest election, and the role the web played in spreading information that would otherwise have been censored, are only the newest examples of how the internet can become a weapon of global hope.”

Those wishing to sign the petition nominating the net can do so on the just-launched Internet for Peace website. The site will include a planisphere that scrolls down the names and countries, in real time, of all those supporting the initiative. Early backers include 2003 Nobel Peace Prize winner Shirin Ebadi, professor Umberto Veronesi and stylist Giorgio Armani.

The Internet for Peace manifesto will be translated into multiple languages.

Images courtesy Internet for Peace

Ebadi, the first Iranian Muslim woman to be awarded the Nobel Peace Prize, said the internet’s free-speech power outweighs any negative use of the international network.

Iranian human rights activist Shirin Ebadi is first to sign on for the Internet for Peace initiative.

Photo: Shahram Sharif/Wikipedia

“The internet can be also used to fuel war and terrorism, as Taliban proselytism clearly shows,” she told Wired Italy. “The spreading of the news about the Tehran riots, however — that raced at a pace of 220,000 tweets per hour — was way too overwhelming to make us doubt that it would have been possible without the internet. It is not a coincidence that during the first trials against the protesters, the attorney general accused Google, Facebook and Twitter of conspiring against the establishment.”

The Internet for Peace manifesto, which will be translated into more than a dozen languages on the Internet for Peace site, outlines the reasons for the nomination:

We have finally realized that the internet is much more than a network of computers. It is an endless web of people. Men and women from every corner of the globe are connecting to one another, thanks to the biggest social interface ever known to humanity.

Digital culture has laid the foundations for a new kind of society. And this society is advancing dialogue, debate and consensus through communication. Because democracy has always flourished where there is openness, acceptance, discussion and participation. And contact with others has always been the most effective antidote against hatred and conflict.

That’s why the internet is a tool for peace. That’s why anyone who uses it can sow the seeds of nonviolence. And that’s why the next Nobel Peace Prize should go to the net. A Nobel for each and every one of us.

Wired Italy will promote the initiative in each issue through September 2010, telling the stories of “those who — thanks to the web — have tried and still try to give peace a chance.” Current TV will produce videos about the stories for U.S., British and Italian audiences.

The Internet for Peace project was announced Friday during the Science for Peace conference organized by the Umberto Veronesi Foundation. “Should the web win the Nobel, we would demonstrate two things to future observers: That we had grasped the importance of the global revolution represented by the internet, and that we were determined to channel its power in the right direction, to make the most out of it in the interest of mankind,” Veronesi writes in the December issue of Wired Italy.

The project will also be backed by the U.S. and British editions of Wired magazine.

“People want peace, and when given a voice, they’ll work tirelessly for it,” said Wired U.S. Editor-in-Chief Chris Anderson. “In the short term, a Twitter account may be no match for an AK-47, but in the long term the keyboard is mightier than the sword.”

Wired British Editor-in-Chief David Rowan called the internet “the strongest transforming force of the modern era.”

“It gave all of us the chance to take back the power from governments and multinationals,” Rowan said. “It made the world a totally transparent place.”

Many companies have already accepted Wired Italy’s invitation to support the nomination of the internet for the Nobel Peace Prize. Sony Ericsson, Tiscali, Fineco, Fastweb, Microsoft Italy, Telecom Italia, Unendo Energia, Vodafone Italy, Citroën and H3G have created 10 different creative pages to support Internet for Peace, to be published in Wired’s December issue.

Strory of Khushroo Poacha, founder of

For over ten years now, Khushroo Poacha has stood by the sole belief that to do good work you don’t need money. Poacha runs (IBD), a site that lets blood donors and patients in need of blood connect with each other almost instantaneously. He also does not accept cash donations.
The site has been live for almost ten years and with over 50,000 donors in its database, IBD is perhaps a classic example of what the Internet is truly capable of. But more importantly, it is a reflection of a single human being’s desire to make a difference to this world.
It all started in the mid-’90s when Khushroo Poacha, an employee with the Indian Railways in Nagpur saw a doctor being beaten up because he couldn’t save a patient’s life. No one in the mob seemed to understand that it was the lack of blood that caused the death.
“A few years later, I witnessed the death of a welder because he couldn’t get blood. The two incidents really shook me up,” Poacha says, “And that was when I expressed to my wife my desire of doing something.”
Poacha, however, had no clue about how he could make a difference until one day, sitting in a cyber cafe with a 56 kbps connection, the idea came to him.
“I did not know head or toe of the Internet, let alone about domain names, but I knew this would be the tool that would make a difference,” he says, explaining the dotcom extension to the site.
Over the next few months, Poacha liquidated practically all his savings, purchased a domain name and started up
“During the time, there were no companies booking or hosting web domains in India. I was paying USD 300 every three months to keep the site live and running. Meanwhile, I had spent almost Rs 40,000 in developing the site and had gone practically bankrupt,” he says.
Poacha says he even went to a local newspaper to place an ad. “I needed visibility and that was the only way I thought I could reach out to the people. The day the ad appeared, I was expecting a flood of registrations,” he recollects. “No one registered.”
The silver lining to the dark cloud came when someone from the outskirts of his hometown Nagpur contacted him, expressing interest. “It was a saving grace,” Poacha says. Meanwhile, the dotcom bubble had burst and Poacha was being told what a fool he had been. And then there were household expenses to be taken care of too. “There were many occasions when unpaid phone bills would be lying in the house and there would be no money to pay them off,” Poacha recollects, adding that “things always have a way of sorting themselves out. And mysteriously during such times, a cheque would make its way into the mailbox.”
Poacha admits that his wife was quite apprehensive about his endeavour. “But she believed in me,” he says, “And that has made all the difference.”
Visibility, however, was still an issue. No publication was willing to write about him. No major hospital or blood bank was interested in taking his calls.
And then the 2001 Gujarat Earthquake happened. As visuals of the devastation flashed before his eyes on television, Poacha realised yet again he had to do something.
Only this time he knew just what.
“I called up (television channel) Zee News and requested them to flash the site’s name on the ticker and they agreed.”
Five minutes later, the ticker was live. Ten minutes later, the site crashed.
“I spoke to the people who were hosting the site (by now website hosting had started off in India) and explained to them the situation. They immediately put me on a fresh server and over the next three days or so I received some 3,500 odd registrations,” Poacha recollects.
Realising the difference he had made, the 42-year-old started working on getting visibility again.
Over the next few months, Poacha had contacted every major magazine and sure enough, a few responded. “Outlook (magazine) wrote about me, then (British newspaper) The Guardian followed suit and then came the BBC,” he says.
Along the way, IBD had also gone mobile. All you had to do was type out a message and send it to a short code and you’d have a list of blood donors in your inbox.
As luck would have it, the service became far too popular for Poacha’s pocket. “By then I had stopped taking cash donations and had to discontinue it,” he says.
Interestingly, IBD is not yet registered as an NGO. “We function as individuals. We don’t take donations and only accept bumper stickers (of IBD) and postage stamps to send out those stickers and create awareness,” he says, “I was asked to deliver a lecture at IIM during a social entrepreneurship seminar and was asked what my sustenance model was. I replied I didn’t have one. And I have been doing this for the last ten years.”
Today, the database of IBD is growing at the rate of 10-15 users every day and the requests have grown from 25 to 40 per day.
Poacha says he eats, drinks and breathes IBD. “The zeal I had ten years ago has not diminished and the site continuously sees innovation.” The latest, Poacha tells us, is the option of being an exclusive donor to one patient.
“During my journey, I realised th
ere were some patients who required blood every month. So if you want, we can put you onto them so you can continue making a sustained difference to one person’s life.”
IBD is currently on an auto pilot mode and Poacha continues to keep his day job. He says, “Initially I would take the calls and personally connect the donor with the patient’s relative. But I know only three languages and I’d get calls from all over India,” he laughs.
Poacha recounts an incident that never left him: “A man from Chandigarh called me and told me he was desperately seeking A-ive blood for his 2-year-old. About five minutes after the call, he got the (difficult to find) blood group he needed. Soon after the surgery he called me up crying, thanking me for saving his child’s life. For me, it was just another day at work. But his whole world was at stake that day. I can never forget that call.”
Last year Poacha was invited to the Asian Social Entrepreneurs Summit 2008 in South Korea where venture capitalists argued that it wasn’t possible to sustain an endeavor without money. He says, “I pointed out that Mother Teresa had no revenue model when she started the Missionaries of Charity. If you want to do good work, you simply do it.”
For someone who has sustained his enterprise for a decade with just a few bumper stickers and postage stamps, Khushroo Poacha knows best.

Source: Rediff Article

Hapeless Ganesha

Pls. share this with as many people as you can……..

Hi All.
Please check below mail circulated last year. I believe many of us had not forwarded the message enough. We still cant see the change anywhere……. So, wish to circulate it again….  and will send every year to everyone of you…….. You also please decide the same… and see the difference…………….
                              IDOL worship ?
IDLE worship ?
IDEAL worship ?
 immersion  .. ?  

The Day after .

Would you like your Gods bulldozed like garbage   ?

and treated like this … ?
or dumped like this ?

left to rot for scavengers to feast …   ?

Lying at your feet ….Helpless .. Abandoned by worshippers !
Maimed ?
Desecrated ?
And you create a hue and cry when some statue in your city gets ‘desecrated’ ?
You burn down busses and call for bandhs ?

Was that statue a GOD,

Is this GOD only a Statue ?
You decide.
Wake Up !

This is our GOD !

This is the sad state of Ganesh.
Every year, lakhs of Ganesh idols are immersed at the end of 9 days Gahesh festival in sea, lakes, rivers canals in India. Most of them are large idols made of plaster of Paris and other environmentally harmful materials.
Nothing will happen to you if you don’t email or share this with others.
But it would be great if you can do it to avoid real desecration !
Use Eco-Friendly Statues
Which dissolves in water fast & easily.